FAQs

Answers to Frequently Answered Questions...

GENERAL

Where do the tours go from – and what time do they leave?

We will pick you up at the Explore Murchison office, next to Beechwoods Cafe, 34 Waller Street, Murchison at 9.15 am or 2pm and you will be returned to the office approximately four hours later.

We are flexible – please contact us if a different time or pick-up point would suit your party.


What are your minimum / maximum trip numbers?

Trips generally go with a minimum number of two people – and a maximum of eight.

However, we can accommodate larger groups – please enquire.

 


What is the track like?

The track is mostly level through grassy clearings and mossy forest. We have left the track as natural as possible (keeping safety in mind) so there are some tree roots to step over.

Many people have commented that they enjoyed the feeling of ‘wildness’ that this gives the track.


What is provided?

Return transport from Murchison, exclusively negotiated access across private land; commentary from friendly guides on the local history, geology, fauna and flora of the area.

Tea and pancakes at the flames.

We have a few walking poles for your use which are very helpful on the uneven ground. If you are travelling without suitable footwear or jacket, we may be able to help.

We do have some umbrellas for very wet days – both for the walk and especially to sit under at the flames whilst eating pancakes!

Safety equipment is carried by your guide including a satellite phone, PLB and a first-aid kit.

 


Is it suitable for children & what is the minimum age?

This is a great family trip; the promise of pancakes is a great incentive for children to go for a walk!

So they are more than welcome, but of course the accompanying adult is responsible for their behaviour.

The youth rate is for children between 7 and 15 (inclusive).

If your child is under 7 but you would like them to join a trip, please contact us.

 


Why do I need a guide?

We have exclusive permission from the landowner to access the Flames which means that the site is protected and the experience stays personal and magical.

We’d also like to think that we add value by sharing our local knowledge and managing the track!

 

 


SAFETY

What about the weather?

Bush walking in the rain is a typical New Zealand experience and can be very enjoyable if you have a good rain jacket. The trees soften the effect of the rain and the wet bush has an amazing array of greens.

Anyway, what better end to a walk than to end up with pancake and a hot cup of tea?!

At the Flames themselves we have some large umbrellas to sit under – and of course you can always stand next to the Flames if you get cold!

If the weather forecast is particularly bad we may cancel for comfort and safety reasons, either offering an alternative tour – or a refund if you have paid.


What should I wear and/or take with me?

Sturdy shoes are essential – walking shoes or boots, trainers; gum boots if you like – but flip-flops’ are NOT suitable!

Depending on the weather, we suggest if you have a small pack you may like to take a waterproof/windproof shell, a hat, sunscreen – and water if you like to drink whilst walking.

There are rarely any sandflies at the Flames but you may want to take insect repellent just in case.

If you have a walking pole we think they are a great idea to take along too.

If you are travelling around and you don’t have everything, just let us know. and we will see if we can help.


It sounds fun – but how do I know if I’ll be able to do the walk?

The track is 2.4 kms long and is mostly level (there is a small uphill section which can be easily bypassed). However, we have left it ‘natural’ so there are a lot of tree roots to step over.

Whether you are 8 or 80, if you can walk unassisted on a rough track for about sixty minutes (including lots of stops) you should be fine.

Just think about those pancakes!


What if I have dietary requirements?

We supply pancakes, honey and hot drinks at the flames.

With prior warning we can make gluten-free pancakes.

 


Do I sign a waiver?

Before the trip leaves we will ask you to read some safety information and then sign a form. If you have any medical conditions that we should know about, please (privately) let your guide know.

If you have a condition that requires medication please bring it with you. For example for asthma, heart conditions and allergies etc.


PAYMENT

How much does it cost?

The Natural Flames Experience costs

Adults $95

Children $65 (7 – 15 inclusive).

See our ‘Specials’ page for current deals or get in touch about group discounts and rates for custom trips.

 


How and when do I pay?

Payment is due prior to departure. You can pay on the day at the Explore Murchison office, 34 Waller St, by cash, eftpos or credit card. You can also pay in advance by online banking – email us for our bank details.

 


Is a deposit required?

We generally don’t take a deposit but at particularly busy times we may ask for credit card details to secure your booking.

For group bookings we may require a 30% deposit that is non-refundable unless we call the trip off due to the weather.

 


What if I have to cancel?

Please let us know as far in advance as possible – see the ‘weather’ section!


Are gift vouchers available?

They sure are; they make great presents!

Just get in touch and we would be happy to send one out to you.


TV3 New's video
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Natural Flames Promo Video
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Specials
Murchison Lodge

ACCOMMODATION COMBO

Get 10% off the ‘Natural Flames’ tour by adding it to your booking at Murchison Lodge. See the lodge website for details…

GROUP / FAMILY DISCOUNT

10% off for family group of four or more. Please contact us for a price for groups of eight or more.

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