Answers to Frequently Answered Questions...


Where do the tours go from – and what time do they leave?

We will meet you outside the Murchison Information Centre, 47 Waller St, at the trip start time. You will be brought back to the same place approximately four hours later.

We are flexible – please contact us if a different time or pick-up point would suit your party.

What are your minimum / maximum trip numbers?

Trips generally go with a minimum number of two people – and a maximum of ten.

However, we can accommodate larger groups – please enquire.


What is the track like?

The track is mostly level through grassy clearings and mossy forest. We have left the track as natural as possible so  there is a lot of uneven ground, slippery in wet weather, and some tree roots to step over, requiring a degree of agility.

Many people have commented that they enjoyed the feeling of ‘wildness’ that this gives the track.

What is provided?

Return transport from Murchison, exclusively negotiated access across private land; commentary from friendly guides on the local history, geology, fauna and flora of the area.

Tea and pancakes at the Flames.

We have a few walking poles for your use which are very helpful on the uneven ground. If you are travelling without suitable footwear or jacket, we may be able to help.

Safety equipment is carried by your guide including a Personal Locator Beacon and a first-aid kit.


Is it suitable for children & what is the minimum age?

This is a great family trip; the promise of pancakes is a great incentive for children to go for a walk!

So they are more than welcome, but of course the accompanying adult is responsible for their behaviour.

The youth rate is for children between 5 and 15 (inclusive).

If your child is under 5 but you would like them to join a trip, please contact us.


Why do I need a guide?

We have exclusive permission from the landowner to access the Flames which means that the site is protected and the experience stays personal and magical.

We’d also like to think that we add value by sharing our local knowledge and managing the track!




What about the weather?

snow video

Bush walking in the rain is a typical New Zealand experience and can be very enjoyable if you have a good rain jacket. The trees soften the effect of the rain and the wet bush has an amazing array of greens. Anyway, what better end to a walk than being plied with pancakes and a hot cup of tea?!

At the Flames themselves we have some large umbrellas to sit under – and of course you can always stand next to the Flames if you get cold!

If the weather forecast is for heavy rain we may cancel for comfort and safety reasons, either offering an alternative tour – or a refund if you have paid.

What should I wear and/or take with me?

Sturdy shoes are essential – walking shoes or boots, trainers; gum boots if you like – but flip-flops’ are NOT suitable!

Depending on the weather, we suggest if you have a small pack you may like to take a waterproof/windproof shell, a hat, sunscreen – and water if you like to drink whilst walking.

There are rarely any sandflies at the Flames but you may want to take insect repellent for en route.

If you have a walking pole we think they are a great idea to take along too.

If you are travelling light and you don’t have everything, just let us know. and we will see if we can help.

It sounds fun – but how do I know if I’ll be able to do the walk?

The track is 2.4 km long and is mostly level. However, we have left it ‘natural,’ so there are a lot of tree roots to step over.

The people who are most likely to struggle with the walk are those who have dodgy knees. Whether you are 8 or 80, if you can walk unassisted on a rough track for about sixty minutes you should be fine.

Just think about those pancakes!

What if I have dietary requirements?

We supply pancakes, honey and hot drinks at the flames.

With prior warning we can make gluten-free, dairy-free or vegan pancakes. If booking online there is a section where you can place your dietary requirements.


Do I sign a waiver?

Before the trip leaves we will ask you to read some safety information and then sign a form. If you have any medical conditions that we should know about, please (privately) let your guide know.

If you have a condition that requires medication please bring the medication with you. For example for asthma, heart conditions and allergies etc.


How much does it cost?

The Natural Flames Experience costs

Adults $110

Children $65 (5 – 15 inclusive).

The minimum trip size is 2 people.


How and when do I pay?

Payment is due prior to departure. You can pay on the day by cash, eftpos or credit card. You can also pay in advance by online banking – email us for our bank details, or choose “Bank Transfer” when you are using the BOOK NOW button on the home page.


Is a deposit required?

We may take a deposit of 30% for group bookings of 6+ people. The deposit is non-refundable except where a trip is called off due to unsuitable weather.


What if I have to cancel?

Please let us know as far in advance as possible – see the ‘weather’ section!

Are gift vouchers available?

Yes, and they make great presents!

Just get in touch and we would be happy to send one out to you by email or post.